My first business was a trucking company that was 100% client services-based. The business was location-dependent, and I needed employees to operate it. I didn’t understand subscription revenue models ...

Running a small business is hard, especially given that 20% of startups fail in their first year. To avoid failure, you have to consider several factors (including customer satisfaction) that define ...

I’m a freelancer in a creative field, and I’m fairly new at it after some big life and relationship upheavals. I need advice on how to handle a potential client who’s maybe not the most stable person ...

Clients may come to coaching professionals for help in dealing with dashed dreams, business failures or crises of identity—all of which can result in a sense of grieving. Grief is a universal human ...

Not all clients are good for your business. Learn how to identify bad clients, minimize their impact and professionally fire them while protecting your team, finances and reputation. Bad clients can ...

The demos look slick, the promises even slicker. In slides and keynotes, computer assistants plan, click and ship your work while you sip coffee. Promoters like McKinsey call it the agentic AI ...

What does it mean to do relational work with individual clients? It might sound contradictory, but it’s actually one of my very favorite ways to work — and it has the potential to resolve some serious ...