Operational benchmarking is a term that refers to research into common characteristics among call centers that represent a variety of industries. In this article, we provide an introduction to this ...

Businesses often need to evaluate where they are in order to decide where they want to go, and sometimes the best way to do that is by comparing themselves to a standard. “In today’s world of sharing ...

COMMACK, N.Y.--(BUSINESS WIRE)--IntelliShift, the next-gen fleet intelligence platform for safety and operations teams, today announced the groundbreaking launch of its new benchmarking feature.

Itron Inc. has announced a successful round of scalability and performance benchmark testing for its Itron Enterprise Edition (IEE) Meter Data Management product. The tests confirm IEE’s ability to ...

InvestmentNews Research’s mission is to provide advisory firms with the industry’s most comprehensive and informative practice management resources and benchmarking reports. Our 2020 benchmarking ...

In any successful construction operation, fleet managers need their vehicles and operators in constant peak condition to meet deadlines, stay on budget, and keep their crew as productive as possible.

Using benchmarking to develop performance measures is a critical part of creating an IT scorecard. But it is a challenging effort that will require you to commit time and effort both in the initial ...