We live in an era of negative labels. Research — and common sense — show that the use of negative labels makes bad interactions worse. Well, just about everyone who uses them also has common sense. So ...

Doubt is not the enemy of knowledge; it is the engine of knowledge. Suppressing and denying doubt are the primary ways we lie ...

A rose by any other name may smell as sweet, but a chocolate chip cookie labeled "consumer complaint" won't taste as good as the exact same product described as "new and improved," a new study ...