Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and support automation.
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After firing 4,000 employees, Salesforce admits confidence in gen AI is declining, Zoho's Sridhar Vembu weighs in
The AI party seems to be winding down, at least for Salesforce. The enterprise software giant, once one of the loudest cheerleaders for generative AI, is quietly scaling back its reliance on large ...
Salesforce is buying AI customer service platform Fin for about $3.6 billion. The acquisition helps accelerate Salesforce's agentic offering in an increasingly competitive environment for autonomous ...
NEW YORK--(BUSINESS WIRE)--Accenture (NYSE: ACN) has agreed to acquire NeuraFlash, a leading Salesforce and gen AI consulting company that specializes in agentic solutions for sales, service, and ...
Salesforce has embarked on an acquisition spree to beef up its artificial intelligence capabilities. But it hasn't convinced ...
The tech industry continues to undergo layoffs. Today, news broke that Salesforce is laying off employees. The move comes just days after CEO Marc Benioff said AI was helping the company ship more ...
A recent Salesforce report details just how much artificial intelligence (AI) tools are being used in the workplace today. The company’s Slack Workforce Index revealed a significant increase in AI ...
Receiving the highest distinction a Salesforce Solution partner can achieve, reinforces Globant's deep and proven expertise in integration, data, and AI-driven transformation. This recognition ...
CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce ...
At its annual Dreamforce developer conference, Salesforce unveiled a series of product updates aimed at addressing the slowdown of enterprise AI pilot programs. Some subscribers prefer to save their ...
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