Delighting customers takes work. VoIP phone providers are not exempt. The product must deliver as promised. It requires a stellar warranty. And copious amounts of support must be in place. And ...

Picking 25 established unified communications and VoIP providers the IT channel absolutely, positively needs to know? It's hardly an exact science. You'll notice that we have focused our attention ...

As part of Network World’s brand new, blown out VoIP Buyer’s Guide, Senior Editor Cara Garretson outlines nine questions you as an IT manager should ask any vendor trying to sell you VoIP security.

VoIP facesa key hurdlebefore it becomes a ubiquitous technology for enterprise users. Only 12 percent of surveyed businesses use VoIP. A full 88percent of enterprise VoIP users are "satisfied" or ...

For many companies, the tough decision isn't whether to use IP telephony or not -- it's which vendor to choose. There may be considerations of current voice or data vendors already at use in an ...

If your company is looking to move beyond telco-based voice communications, then you probably should look into purchasing a business Voice-over-IP (VoIP) solution. But, before you choose a VoIP vendor ...

Here’s where to turn when selecting a VoIP provider. Many of these vendors will be familiar, since most also sell legacy phone systems Most of these vendors offer a mix of TDM-based and VoIP products ...

Nowadays it’s not enough to just test an application in pre-production or monitor an application for performance. Vendors need to provide customers with an all-in-one product to manage the lifecycle, ...

They may not have the name recognition, but part of what distinguishes our 10 emerging unified communications and VoIP vendors is the crackerjack UC and networking channel talent driving their ...